Joaquin Costa, 40 08001 - Barcelona - SPAIN Tel. +34 93 318 51 00 - Fax +34 93 318 32 67
FAQ
- What is the price of the room?
- Depends on the date. See it in our booking system.
- “Can I combine a room offer with a discount on breakfast?
- Yes. The 40% discount on breakfast is an option on all bookings through the web, optional at the time of booking.
- How Can I stay?
- Enter the date of arrival, click “Check Availability and Rates” and fill out the form.
- You will receive an e-mail with the reservation confirmation.
- Pay as you wish on leaving the hotel. Your credit card is needed as guarantee only.
- How Can I book a triple room?
- Adding an extra bed. Tick the option on the booking form.
- How Can I change my reservation?
- Cancel your reservation and make a new one.
- Make sure your new book is available before canceling the previous one.
- You can also send an e-mail with your change request.
- ” Can I cancel my reservation? How? Is there a fee?
- Cancel your reservation at no fee by using the bar above to cancel. It will only be possible before passing the date (the conditions are stated on your booking confirmation)
- ” Can I book your hotel by phone?
- No. We will be happy to assist you by phone but must be booked online or by email (need your details in writing.) Please note that the offers are available only through the website.
- ” Can I get a good rate if contacted by e-mail?
- Our best rates are available only on our website. You will not find better deals in other ways.
- Why do you need my credit card? Is it safe?
- By providing your credit card ensures that the room will be waiting. We need it as collateral. You can pay in the hotel in the way you want.
- The details of your credit card are encrypted through secure server (VeriSign). It is safer than phone, fax or e-mail.
- “Can I choose the type of bed in my room?
- Yes, but only if you book through the web. Please use “comments” to tell us if you prefer a bed or a room with two single beds …
- What time is check in and check out?
- 14:00. Late arrivals don’t matter, the room will meet you at any time.
- ” Can I choose the type of bed in my room?
- Yes, but only if booked through the official website. Please use “comments” to tell us if you prefer a bed or a room with two single beds …
- “Can I ask my room preferences (non-smoking, balcony, high floor …)?
- Yes. Write in “comments.” We will do everything possible.
- Can you store my luggage after I leave the room?
- Of course, until the time you need and it is a free service.
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